Privacy & Policy
At Velora, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect
your personal information when you visit our website or make a purchase. By using our services, you
agree to the terms outlined below.
On this page
1) Information We Collect
We collect the following types of information when you interact with our website:
- Personal Information: Name, email address, phone number, and shipping address provided during
checkout or account registration.
- Payment Information: Payment details are processed securely through our payment providers. We
do not store your full payment card details.
- Browsing Data: Information about how you use our website, including pages visited, time
spent, and device information.
- Communication Data: Any information you provide when contacting our customer support team.
2) How We Use Your Information
- To process and fulfill your orders, including shipping and delivery.
- To communicate with you regarding your orders, inquiries, or customer support requests.
- To improve our website, products, and overall customer experience.
- To send you promotional offers and updates only with your consent.
- To comply with legal obligations and prevent fraudulent activity.
3) Information Sharing
We value your trust and do not sell or rent your personal information to third parties. We may
share your data only in the following cases:
- Service Providers: Trusted partners who help us operate our business (e.g., shipping
companies, payment processors).
- Legal Requirements: When required by law, regulation, or legal process.
- Business Protection: To protect the rights, safety, and property of Velora and our customers.
4) Data Security
- We implement industry-standard security measures to protect your personal information from
unauthorized access, disclosure, or misuse.
- All sensitive data is transmitted using SSL encryption.
- While we strive to protect your data, no method of transmission over the internet is 100% secure. We
encourage you to keep your account credentials safe.
5) Your Rights
You have the right to:
- Access the personal data we hold about you.
- Correct any inaccurate or incomplete information.
- Delete your personal data, subject to legal and contractual obligations.
- Opt out of receiving marketing communications at any time.
6) Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
- Email: support@velora-fashion.com
- Phone: 01010417870
- Address: Cairo, Egypt