Terms & Conditions

Welcome to Velora. By accessing our website and placing an order, you agree to the following terms and conditions. Please read them carefully before using our services.

On this page

1. General Terms
2. Orders & Payments
3. Shipping & Delivery
4. Returns & Exchanges
5. Intellectual Property
6. Limitation of Liability
7. Changes to Terms

1) General Terms

By using the Velora website, you confirm that you are at least 18 years of age or have parental consent.
You agree to provide accurate, current, and complete information when placing orders or creating an account.
Velora reserves the right to refuse service or cancel orders at our discretion if terms are violated.
These terms are governed by the laws of the Arab Republic of Egypt.

2) Orders & Payments

All prices displayed on the website are in Egyptian Pounds (EGP) and include applicable taxes unless stated otherwise.
An order is confirmed only after successful payment and order confirmation via email or WhatsApp.
Velora reserves the right to cancel any order due to stock unavailability, pricing errors, or suspected fraudulent activity.
We accept payment via cash on delivery, online payment methods, and bank transfers as available at checkout.

3) Shipping & Delivery

Delivery times are estimated and may vary depending on your location and external factors beyond our control.
Velora is not responsible for delays caused by shipping carriers, customs, or force majeure events.
Please ensure your delivery address is accurate. Velora is not liable for failed deliveries due to incorrect address information.
For full shipping details, please refer to our Delivery Policy.

4) Returns & Exchanges

Returns and exchanges are subject to our Refunds & Exchanges Policy.
Items must be returned in their original condition within the specified return window.
Sale items and promotional products are non-returnable and non-exchangeable.
Customers are responsible for return shipping fees unless the return is due to a Velora error.

5) Intellectual Property

All content on the Velora website — including logos, images, text, graphics, and designs — is the exclusive property of Velora.
You may not reproduce, distribute, or use any content from our website without prior written permission.
Unauthorized use of our intellectual property may result in legal action.

6) Limitation of Liability

Velora shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
Our total liability shall not exceed the amount paid for the specific product in question.
Velora does not guarantee uninterrupted or error-free website access at all times.

7) Changes to Terms

Velora reserves the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of our website after any changes constitutes your acceptance of the updated terms.

If you have any questions about these terms, please contact us:

Email: support@velora-fashion.com
Phone: 01010417870
Address: Cairo, Egypt