Delivery Policy
At Velora, we strive to deliver your fashion essentials as quickly and safely as possible. Our delivery policy ensures a transparent and reliable shipping experience for our valued customers across Egypt.
On this page
- 1. Shipping Locations & Times
- 2. Shipping Fees
- 3. Order Tracking
- 4. Delivery Issues
1) Shipping Locations & Times
We provide nationwide shipping across Egypt. Delivery times vary based on your location:
- Cairo & Giza: 3-5 business days.
- Alexandria & Delta: 5–7 business days.
- Upper Egypt & Remote Areas: 7–10 business days.
2) Shipping Fees
- Shipping fees are calculated at checkout based on your city and district.
- Enjoy Free Shipping on 3 orders or above .
- Promotional shipping offers may be available during sale seasons.
3) Order Tracking
Once your order is dispatched, you will receive a confirmation via Message .
- Our courier partner will contact you via phone call or WhatsApp to coordinate the exact delivery time.
- Please ensure your contact number is reachable to avoid delivery delays.
4) Delivery Issues
If you experience any delay or issue with your delivery, we are here to help:
- Contact Velora Customer Care via WhatsApp for immediate assistance.
- If the package is visibly damaged at the time of delivery, please refuse the shipment and notify us immediately.
